FAQ

You can contact our technical department using the online form or the livechat module. A team of engineers will contact you in return to study your project and identify a technical solution.

To find out the delivery time for a particular product, please contact our customer service department. Delivery times depend on many factors (production constraints, availability of transport, etc.) and are constantly changing.

We undertake to process all orders within 48 hours and send an acknowledgement of receipt.

We respect the packaging requirements of our suppliers. Some of our suppliers pack by the piece, which allows us to offer you the possibility of buying by the unit. For others, a MOQ is imposed per reel or batch of several pieces.

We track all our parcels via a tracking system set up with our carriers. By contacting our sales department, we will provide you with the tracking code for your parcel, enabling you to follow the progress of your delivery on the carrier's website.

Our sales department will inform you as soon as a delay is identified with a supplier or carrier. All the latest information will be sent to you by email.

All customer complaints are handled by the quality department, which is in direct contact with our suppliers. A non-conformity procedure is automatically launched and an analysis is carried out to identify the causes of the problem. We undertake to provide you with a response as soon as possible to resolve the complaint.

Yes, for certain strategic projects and after agreement, we are able to set up dedicated and secure stocks for our customers.